Multilingual Telehealth Platform
Integrated payments, EHR scheduling, and eight-language translation for a concierge telehealth practice serving a linguistically diverse community.
8
Languages supported
Full-site translation covering every step from landing page through booking confirmation
3
Systems integrated
Marketing site, Stripe payments, and the practice's EHR scheduling system
100%
Pre-booking payment verification
Every appointment gated behind a card on file
Executive Summary
The Challenge: EverydayMD didn't need a landing page. They needed a full patient onboarding workflow that collected a payment method before granting access to the EHR scheduling system — and worked across multiple languages for a linguistically diverse community.
The Solution: A full platform with Stripe-based card-on-file collection that gates EHR appointment booking, plus full-site translation across eight languages — implemented as a unified patient experience instead of a marketing site bolted to separate booking tools.
The Results: A single cohesive patient experience from marketing through booking confirmation, accessible across the community EverydayMD serves.
Interactive Prototype
From payment to appointment in one flow
A prototype of the workflow integration we build — connecting payment verification, scheduling, and multilingual support into a single patient experience.
Interactive prototype
EverydayMD — Patient Booking Flow
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View prototypeAbout the Client
EverydayMD
EverydayMD is a concierge telehealth practice providing culturally sensitive care to the Asian community. Their patients book one-on-one with dedicated providers, which meant their platform needed to do more than market the practice — it needed to handle the full intake, verification, and scheduling workflow that concierge care requires.
The Challenge
EverydayMD provides culturally sensitive telehealth for the Asian community — but they didn't need a landing page. They needed a complete patient onboarding workflow. As a concierge practice, every patient is booking time with a dedicated provider, which means the practice needed a payment method on file before granting access to the scheduling system.
Off-the-shelf scheduling tools didn't support payment gating. Off-the-shelf payment tools didn't connect to the EHR. And neither category supported the multilingual experience the practice's community required. A patient's journey was fragmented across three disconnected systems, each speaking a different language — sometimes literally.
Our Approach
We built the platform end to end as a single integrated experience. The core workflow connects three systems that previously didn't talk: the marketing site collects patient interest, Stripe handles card-on-file payment verification, and the EHR receives verified patients and surfaces available appointment slots.
The payment gate is the linchpin. Patients add a card on file as part of onboarding, which unlocks access to the scheduling interface. From there, they flow directly into booking with their provider — no second account creation, no platform jump, no friction at the moment of conversion.
For the multilingual requirement, we implemented full-site translation across eight languages, covering every step of the patient experience from first visit through booking confirmation. Translation isn't bolted on as a widget — it's a first-class system that respects the language-specific terminology medical contexts require.
Outcomes
A full workflow connecting marketing, payment processing, and appointment scheduling into one cohesive patient experience — in the patient's own language.
Stripe Payment Gating
Card-on-file collection serves as a gate to the scheduling system, ensuring payment methods are verified before patients can book.
EHR Scheduling Integration
Seamless handoff from payment verification into the EHR appointment system — no double entry, no second account.
8-Language Translation
Full site translated into eight languages, covering every step from landing page through booking confirmation in medically-accurate terminology.
One Cohesive Experience
A patient journey that feels like a single platform — even though three distinct systems are doing the work underneath.
Looking Ahead
What's Next
With the integrated platform live, EverydayMD can expand provider capacity, add new languages, and layer in additional patient-experience features (intake forms, asynchronous messaging, follow-up scheduling) without rebuilding the underlying integration layer.
Key Takeaway
For a concierge practice serving a culturally specific community, the platform IS the practice's front door. Stitching together payment, scheduling, and language as one experience — not three — is what makes the practice feel professional and accessible at the same time.
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Let’s build something that matters.
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